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Terms and Conditions

These are the terms and conditions of Foxes Club and our website, foxesclub.com.

By accessing this website and/or placing an order, you agree to our terms and conditions outlined below. If you do not agree, you may not use or access this site.

If you have any questions before placing an order, please contact our Customer Service Team. Drop us an email at info@foxesclub.com or call us on 0207 376 0006.

Live chat is available during office hours:

Mon – Fri: 09:00 – 17:30
Sat – Sun: 09:00 – 13:00

Our hours are shorter over the summer holidays.

Terms & Conditions

Effective Date: 1st August 2024

1. Introduction

1.1 This website is licensed and operated by Foxes Club Franchising Limited. Our company information is at the end of this document.

1.2 Please read these terms and conditions carefully. They replace any previous versions. Please print or save these terms for future use as we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

1.3 These terms and conditions apply to use of our website. Our services are subject to separate terms and conditions.

1.4 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

2. Changes to the terms and conditions

2.1 We may change these terms and conditions by posting the revised version on our website at any time. Please check our website from time to time. You will be bound by the revised agreement if you continue to use our website following the effective date shown.

3. Acceptable use policy

3.1 You agree that you will not in connection with our website:

3.1.1 breach any applicable law, regulation or code of conduct or infringe any intellectual property or other rights of others;

3.1.2 use our website to provide a similar service to third parties or otherwise with a view to competing with us;

3.1.3 sell advertising, sponsorship or promotions on or in connection with content except where explicitly authorised by us;

3.1.4 use our website for junk mail, spam, pyramid or similar or fraudulent schemes;

3.1.5 do anything which may have the effect of disrupting our website including worms, viruses, software bombs or mass mailings;

3.1.6 do anything which may negatively affect other users’ enjoyment of our website;

3.1.7 gain unauthorised access to any part of our website or equipment used to provide our website;

3.1.8 use any automated means to interact with our systems excluding public search engines; or

3.1.9 attempt, encourage or assist any of the above.

4. Content

4.1 We cannot guarantee that any general information that we may make available on our website is accurate or up to date. You rely on it at your own risk.

5. Third party websites / advertising / services

5.1 We may link to third party websites which may be of interest to you and/or include third party advertising on our site and/or use third party-provided services on our site. We do not recommend or endorse, nor are we legally responsible for, those sites or services. You use such third party sites or services at your own risk.

6. Privacy

6.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

7. Functioning of our website

7.1 We do not guarantee that our website will be uninterrupted or error-free and we are not responsible for any losses arising from such errors or interruptions. We are entitled, without notice and without liability, to suspend the website for repair, maintenance, improvement or other technical reason and to make changes to our website.

8. Intellectual property rights

8.1 All intellectual property rights in connection with our site are owned by us or our suppliers, partners or other users. For the purposes of your personal use only, you may view such material on your device and print a single copy. You may not otherwise use, sublicense, retrieve, display, modify, copy, print, sell, distribute, download, hire, reverse engineer (unless permitted by applicable law) or create extracts of, or derivative works from, such material without our specific prior written consent.

8.2 Just to be clear – you must not collect, scrape, harvest, frame or deep-link to any information on our website without our specific prior written consent.

9. Liability

9.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

9.2 If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

9.2.1 there is no breach of a legal duty owed to you by us or by any of our employees or agents;

9.2.2 such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

9.2.3 such loss or damage is caused by you, for example by not complying with this agreement; or

9.2.4 such loss or damage relates to a business of yours.

9.3 If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our website (subject of course to our obligation to mitigate any losses).

9.4 The following clauses apply only if you are a business:

9.4.1 In no event (including our own negligence) will we be liable for any:

a) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

b) loss of goodwill or reputation;

c) special, indirect or consequential losses; or

d) damage to or loss of data(even if we have been advised of the possibility of such losses).

9.4.2 You will indemnify us against all claims and liabilities directly or indirectly related to your use of the website and/or breach of this agreement.

9.4.3 To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

10. English law

10.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.

11. General

11.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

12. Complaints

12.1 If you have any complaints, please contact us via the contact details shown below.

13. Company information

13.1 Company name: Foxes Club Franchising Limited.

13.2 Country of incorporation: England and Wales.

13.3 Registered number: 07102495.

13.4 Registered office and trading address: Unit 6, Park Royal Metro Centre, Britannia Way, London NW10 7PA.

13.5 Other contact information: See our website.

13.6 VAT number: GB 177728070.

Version 1.2

Effective Date: 1st August 2024

1. Introduction

1.1 References to “we / us / our” in this document are to whichever company in Foxes Club Group franchise is shown as the service provider on the relevant Course / Event  / League overview page on our website. This is the company with which you are entering this contract. (If no service provider information is shown, then your contract is with Foxes Club Franchising Limited, whose company information is at the end of this document).

1.2 Please read these terms and conditions carefully. They replace any previous versions. Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

1.3 The following definitions apply in this document:

  1. a) “Consumer” means an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.
  2. b) “Courses” means our Holiday Camp Class, Masterclass, Private Individual or Group Course, Term Course, Workshop and any other classes or similar services.
  3. c) “Events” means our services relating to parties or other events.
  4. d) “Leagues” means our services relating to Foxes FC, Friday Fives, competitive league teams, development squads, third party competitive leagues and related activities.
  5. e) “Participant” means anyone who books to attend any of our Courses or Leagues or similar services.
  6. f) “Services” means all of our services: Courses, Events and Leagues.

1.4 We may change these terms and conditions by posting the revised version on our website at least 14 days before they become effective. Any new booking after the effective date will be subject to the new terms.

2. Contracting with us

2.1 Unless we say otherwise, these terms and conditions apply to all our Services.

2.2 Bookings may be made via our website.

2.3 If you order on our website:

  1. a) You place your order by clicking on the “Pay Now” or equivalent button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.
  2. b) We will send you a confirmation email after your order. This is our acceptance of your offer and the point at which a legally binding contract is formed. It is your responsibility to provide us with your correct email address. In any case, you must check with us if you don’t receive any confirmation email after your booking in case our email has gone astray.

2.5 You promise that:

  1. a) all information provided with your booking is correct;
  2. b) you are the parent / guardian / carer of all Participants (unless we specifically allow you to book for others – see below);
  3. c) you will inform us of any relevant health conditions of Participants; and
  4. d) you and Participants will comply with these terms and conditions and all relevant FAQs, guidance and other requirements on our website.

2.6 It is entirely up to us whether to accept or reject any particular booking.

2.7 Once we have accepted your booking, it cannot be transferred, resold, exchanged or otherwise used by persons who were not named in the original booking. See below regarding cancellations or changes to the booking.

3. Payment

3.1 Our fees for the Services are as stated on our website or as we otherwise tell you. Unless we say otherwise, payment must be made in advance by whatever method we specify for that particular Service. Certain League fees are payable by instalments.

3.2 The prices shown on our website include VAT.

3.3 If we have mis-priced any part of our Service, we are not obliged to supply or continue to supply the Service provided we notify you. If we do notify you, then you can decide if you want continue with the Service at the correct price. If not, we will refund your payment less fees relating to any Services already supplied at the fee we had previously quoted to you.

3.4 You must contact us immediately with full details if you dispute any payment.

3.5 If we agree to make a refund, we will aim to so within 28 days by whichever means of payment we think appropriate.

3.6 We can suspend or end the relevant Service without refund if any payment is overdue.

4. Automatic rebooking for Term Courses

4.1 If we say so when you pay, and so as to give priority to existing customers, on the re-booking date you will be automatically re-booked onto the same or a similar Course for the next term.  The re-booking date will be around the mid-point of the current term. We will email you in advance to confirm the exact re-booking date and the details and cost of the next Course. You authorise us and our payment provider to charge your payment card on or after the rebooking date.

4.2 However, you will not automatically re-booked onto the next term’s Course if:

  1. a) you tell us by email at least seven days before the re-booking date that you don’t wish to automatically re-book for the next course or any future courses;
  2. b) we have been unable to take payment by the re-booking date for any reason (for example you haven’t given us details of a new card); or
  3. c) the number of automatic bookings exceeds the maximum Course size.

5. Discount codes

5.1 We may offer discount codes from time to time. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: codes (1) are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

5.2 We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue.  We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

6. Cancellations and changes

All Services

6.1 You have no right to cancel or change any booking except insofar as we specifically allow you to do so in these terms and conditions – see below.

6.2 There are no 14-day legal cancellation (“cooling off”) rights for Consumers because our Services are related to leisure activities which take place on specified dates or over specified periods.

6.3 We are entitled without giving a refund to suspend the Services including suspension or cancellation of any individual Course session or Event if:

  1. a) acting reasonably, we consider that you have breached any of your relevant obligations in this agreement; or
  2. b) acting reasonably, we consider it is necessary to do so in order to protect the safety of our staff, participants or third parties or to comply with applicable laws, regulations or codes of conduct

Courses

6.4 There are no refunds (including credit notes) for late arrivals or missed sessions.

6.5 However, if you miss sessions in Private Group Classes or Term Courses, you may be entitled to up to a certain number of free sessions on equivalent Courses. We call these “Make Up Classes”. Please see our website for details including when Make Up Classes are allowed and, if so, the conditions that apply: foxesclub.com/help

6.6 We may offer the option to pay a little extra at the time of booking in return for “cancellation protection”. This is not an insurance policy. Unless otherwise stated when you book, this entitles you to a refund (pro-rata if the Service has started) if you cancel your booking due to unforeseen circumstances which reasonably prevent the Participant from attending the relevant Course, for example illness or accident. We are entitled to ask for proof such as a doctor’s note.

6.7 We are entitled to cancel, reschedule, move or otherwise change sessions for any reason. If we do so, and the Participant cannot attend the changed session(s), then you are entitled at your option:

  1. a) for each changed / cancelled session to book a free Make Up Class for the Participant on an equivalent Course (subject to the conditions explained above);or
  2. b) to a credit note (pro-rata if the Service has started) towards the cost of the Participant attending any of our Courses. See below for the conditions that apply to credit notes.

Leagues

6.8 Participants in Leagues must make reasonable efforts to remain committed for the entire term / season. There are no refunds (including credit notes) for late arrivals or missed sessions / matches or if a Participant resigns. Future instalments remain payable in such circumstances.

6.9 We may offer the option to pay a little extra at the time of booking in return for “cancellation protection”. This is not an insurance policy. Unless otherwise stated when you book, this entitles you not to pay future instalments if you cancel your booking due to unforeseen circumstances which reasonably prevent the Participant from continuing to participate in the League, for example illness or accident. We are entitled to ask for proof such as a doctor’s note. NB This option does not entitle you to a refund of payments previously made.

6.10 We are entitled to cancel, reschedule, move or otherwise change matches or training sessions for any reason. There will be no refunds.  

Events

6.11 You can cancel an Event by emailing us in which case the following cancellation policy applies:

  1. a) If you cancel eight weeks or more before the Event date, there will be a full refund less our planning fee (£50 unless otherwise stated on our site) and less any fees for extras which we have already incurred.
  2. b) If you cancel between 32 days and eight weeks before the Event date, we will issue a credit note for the amount of the contracted fee towards the cost of any new Event. See below for the conditions that apply to credit notes.
  3. c) If you cancel within 31 days of the Event date, there will be no refund / credit note.

6.12 We are entitled to suspend or cancel an Event at any time if we think there are safety grounds to do so, for example very severe weather conditions such as lightning, high winds or flooding, or in case of misbehaviour by attendees or others present. If so, there will be no refund but we may in our discretion agree to reschedule the Event at a reduced or no fee. You acknowledge that we are an all-weather company and will not cancel an Event merely because of rain or other inclement weather. It is your responsibility to book an indoor venue as a back-up if weather is a concern.  

 

Credit notes

 

6.13 Any credit notes that we issue can only be applied to Courses / Events (whichever is relevant) which must be booked and take place within 12 months from the date of issue (or any alternative period stated on our website at the time of your booking). There may still be a difference for you to pay, for example if our fees have increased in the meantime.

7. Applicable to Courses only

7.1 You promise that Participants will:

  1. a) behave in a reasonable and non-disruptive way; and
  2. b) comply with our reasonable requests and with any rules of the venue operator which they are told about. If not, or if we otherwise think it necessary to protect us or others we are entitled to suspend or expel them without refund.

7.2 We may offer you a “taster class” for certain courses. If so, there is no fee payable unless you proceed with a full booking, in which case the fees for the taster class will be included. Attending a taster class does not guarantee a place on the full Course.

8. Applicable to Leagues only

8.1 If you are a team organiser:

  1. a) you promise that the parents / guardians of all Participants in your booking have authorised you to act for the Participants and have agreed in writing to these terms and conditions;
  2. b) it is your responsibility to ensure that bookings are made and fees paid by the relevant deadline in order to enable the team to participate in the relevant league.

8.2 You promise us that Participants will:

  1. a) behave in a reasonable and non-disruptive way including not acting violently or abusively;
  2. b) comply with our reasonable requests;
  3. c) comply with our league rules which may change from time to time (you can find the current version on our website here);and
  4. d) comply with the rules of other leagues where applicable. If they do not or if we otherwise think it necessary to protect us or others, we are entitled to suspend or expel them.

8.3 There will be no refund if a Participant’s team is suspended or expelled by us or a third party league irrespective of the level of culpability of the Participant.

8.4 Participants must be registered with us in order to participate in Leagues.

8.5 You promise that Participants will have appropriate insurance in case they are injured or cause injury to others whilst participating in League activities.

8.6 Any Participant who resigns or who is expelled or suspended is not allowed to use our facilities or services.

9. Applicable to Events only

9.1 Quotes are valid for 14 days.

9.2 We do not guarantee that we will hold any provisional Event date open for any period of time.

9.3 We can cancel your booking by email notice if our fee is not paid in full within seven days of your booking (or sooner if we specify at the time of booking).

9.4 Unless we say otherwise when you book, we provide two members of staff for up to 30 children. If you wish to increase the number of children, you must give us at least 10 days’ notice by email and promptly pay our additional fees for providing additional staff. If the number of children present on the day are more than we contracted for, the Event cannot go ahead and we are entitled to immediately terminate our Service without refund.

9.5 Our fee is based on the specifications we provide at the time of booking including number of hours and materials to be supplied (e.g. medals). If you request extras such as additional hours or materials, we are entitled to decline. If we accept, you agree to immediately pay our additional fees for the extras at our standard rates.

9.6 You promise that all attending the Event and others present will:

  1. a) behave in a reasonable and non-disruptive way; and
  2. b) comply with our reasonable requests and (if applicable) with any rules of the venue operator which they are told about.

10. Where you provide the venue or materials 

10.1 If you provide or arrange the venue for the Services, you promise us that it will be a reasonably safe and suitable environment for us to provide the Services, that you will hold and maintain appropriate insurance in place which is adequate to protect our staff against injury or loss  and that you will provide or arrange for us to be provided with reasonable co-operation to enable us to supply our Service.

10.2 if you provide any materials for us to use for the Services, you promise that they will be reasonably safe and suitable for their intended purpose.

11. Liability 

11.1 We promise to provide our Services with reasonable skill and care.

11.2 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

11.3 Very important: If you are a Consumer, we shall not be liable for any loss or damage caused by us or our employees or agents in circumstances where:

  1. a) there is no breach of a legal duty owed to you by us or by any of our employees or agents;
  2. b) such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);
  3. c) such loss or damage is caused by you, for example by not complying with this agreement;or
  4. d) such loss or damage relates to a business of yours.

11.4 Very important: If you are a Consumer, you will be liable for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement or misuse of our Services (subject of course to our obligation to mitigate any losses).

11.5 The following clauses apply only if you are not a Consumer:

  1. a) Our liability of any kind (including our own negligence) with respect to our Services for any one event or series of related events is limited to the amount of the total fees for the Services paid or payable by you under this agreement.
  2. b) In no event (including our own negligence) will we be liable for any:
  3. i) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);
  4. ii) loss of goodwill or reputation;

iii) special, indirect or consequential losses; or

  1. iv) damage to or loss of data (even if we have been advised of the possibility of such losses).
  2. c) You shall indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement (except to the extent that we are at fault). You shall have the sole right to control the defence and settlement of any such claim save that you shall consult with us prior to any settlement. We agree to provide reasonable assistance to you at your expense in the defence of same.
  3. d) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.
  4. e) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

12. Privacy

12.1 You acknowledge and agree that we may process your personal data and that of Participants in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

12.2 If you are booking for other children (where permitted), you promise that the parent / guardian of each child has agreed in writing to our processing of their personal data in accordance with our privacy and cookies policy.

13. Events outside our control

13.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control.

14. Transfer

 14.1 We may transfer all or part of our rights or duties under this agreement provided we take reasonable steps to ensure that your rights under this agreement are not prejudiced. As this agreement is personal to you, you may not transfer any of your rights or duties under it without our prior written consent.

15. English law

15.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom.  You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is info@foxesclub.com

16. General

16.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise. The parties are independent contractors and, except as otherwise specifically stated above, nothing in this agreement constitutes any party as agent, employee or representative of the other.

17. Complaints

17.1 If you have any complaints, please contact us via the contact details shown on our site.

18. Company Information (applicable only where your contract is with Foxes Club Franchising Limited)

18.1 Company name: Foxes Club Franchising Limited.

18.2 Country of incorporation: England and Wales.

18.3 Registered number: 07102495.

18.4 Registered office and trading address: Unit 6, Park Royal Metro Centre, Britannia Way, London NW10 7PA.

18.5 Other contact information: See our website.

18.6 VAT number: GB 177728070.

Version 1.2

 

Effective Date: 1st August 2024

1. Introduction

1.1 This website is licensed and operated by Foxes Club Franchising Limited. Our company information is at the end of this document.

1.2 Please read these terms and conditions carefully. They apply when you buy any goods via this site. (There are separate terms which apply to your use of our site.) Please print or save these terms for future use as we will not keep a file copy specifically for the transaction with you and we cannot guarantee that they will remain accessible on our website in future. These terms and conditions are available in the English language only.

1.3 Where we refer to “Consumer” below we mean an individual acting for purposes which are wholly or mainly outside that person’s trade, business, craft or profession.

1.4 We are legally required to remind Consumers that we are under a legal duty to supply goods that are in conformity with the contract. Furthermore, nothing below affects Consumers’ legal rights in relation to goods that are not in conformity with the contract, whether because they are faulty, not as described or otherwise. You can get advice about your legal rights from your local Trading Standards office or Citizens’ Advice Bureau.

1.5 We may change these terms and conditions at any time. Please check them carefully as they will apply to any new purchases occurring after the effective date shown.

2. Minor variations in goods

2.1 We will take reasonable care to ensure that representations and descriptions of goods appearing on our website are correct. We have made reasonable efforts to display as accurately as possible the appearance / colour / texture / finish of our goods. However, you acknowledge and accept that there may be minor differences between the actual goods and the way that they appear on our website. For example, the colour tone may differ.

2.2 The labelling or packaging of the goods you receive may differ from the images of these which you see on our site.

3. Your order

3.1 Your order is an offer to buy from us.

3.2 You place your order by using the ordering process on our site. This involves selecting the goods, placing them in the shopping cart and transmitting the order to us by clicking on the “Pay Now” button. This process permits you to check and amend any errors before making an order by using the change function and/or the internet browser back button.

3.3 You must ensure that your order and any other information you supply to us is correct and you must promptly update us if there are any changes.

3.4 We accept your offer and there is a binding contract when we send you a confirmation email. However, we are not obliged to supply any goods which are unavailable, even if we have accepted your offer. If any goods are unavailable, we will notify you of the unavailability as soon as possible and will arrange for a full refund if you have been charged.

4. Payment and price

4.1 Payment is in advance by the means stated on our payment page. Despatch of the goods is subject to our receipt of full payment in cleared funds.

4.2 Our prices may change from time to time. The price for the goods you order is as stated on our site at the time you send us your order. VAT or sales tax is included in any price shown. We may change the amount of VAT charged if the VAT rate changes unless you have paid in full for the goods by the date of the rate change.

4.3 Delivery costs are charged extra at the rate shown on our site at the time you place your order. These will depend on the delivery method chosen. NB Our charges do not include customs or import duties which may be applied to your order by the relevant authorities. We have no control of these and it is your separate responsibility to pay for them. We recommend that you check with your local customs office in advance.

4.4 If we have mis-priced any item by mistake, we are not obliged to supply the item at that price provided we notify you before we despatch it. If we do notify you, then you can decide if you want to order the item at the correct price but, if you do not, we will provide a full refund of any payments already made.

4.5 You must contact us immediately with full details if you dispute any payment.

4.6 If any amount due to us is unpaid, or unjustifiably charged back, we may cancel this agreement on written notice (including email).

5. Discount codes

5.1 We may offer discount codes from time to time. All discount codes refer to the price excluding delivery charges. Such codes may only be applied to purchases made through the account in respect of which the discount code was offered and registered and are not transferable or redeemable for cash. Unless otherwise stated: (1) codes are only available for future new orders placed online; (2) cannot be used retrospectively; (3) can only be redeemed once per customer; and (4) expire after 12 months. You cannot use more than one discount code per transaction unless we state otherwise; if we do so, the order in which the codes are to be applied is in our sole discretion.

5.2 We reserve the right to reject any discount code if we consider that it is being used in breach of these terms. Discount codes are subject to any additional specific terms and conditions which are specified at the point of issue. We reserve the right to discontinue or otherwise modify any discount codes at any time without prior notice.

6. Right to cancel (“cooling off”)

6.1 If you are a Consumer located within the European Economic Area, you have the right to cancel this contract subject to the provisions set out below. This right is not affected by any separate returns policy on our website.

6.2 There is no right to cancel contracts for the supply of goods made to your specifications or which are clearly personalised.

6.3 If you do have the right to cancel, the following instructions apply:

Right to cancel

6.4 You have the right to cancel this contract within 14 days without giving any reason.

6.5 The cancellation period will expire after 14 days from the day:

a) on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the goods; or

b) in the case of multiple goods ordered by you in one order and delivered separately: on which you acquire, or a third party other than the carrier and indicated by you acquires, physical possession of the last good.

6.6 To exercise the right to cancel, you must inform us Foxes Club Franchising Limited, Unit 6, Metro Centre, Britannia Way, London NW10 7PA, phone 020 7376 0006, email info@foxesclub.com of your decision to cancel this contract by a clear statement (e.g. a letter sent by post, fax or e-mail). You may use the model cancellation form at the end of this document but it is not obligatory.

6.7 To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

Effects of cancellation

6.8 If you cancel this contract, we will reimburse to you all payments received from you, including the costs of delivery (except for the supplementary costs arising if you chose a type of delivery other than the least expensive type of standard delivery offered by us).

6.9 We may make a deduction from the reimbursement for loss in value of any goods supplied, if the loss is the result of unnecessary handling by you.

6.10 We will make the reimbursement without undue delay, and not later than:

a) 14 days after the day we receive back from you any goods supplied, or

b) (if earlier) 14 days after the day you provide evidence that you have returned the goods.

6.11 We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement. We may withhold reimbursement until we have received the goods back or you have supplied evidence of having sent back the goods, whichever is the earliest.

6.12 You shall send back the goods or hand them over to us without undue delay and in any event not later than 14 days from the day on which you communicate your cancellation of the contract to us. The deadline is met if you send back the goods before the period of 14 days has expired.

6.13 You will bear the direct cost of returning the goods.

6.14 You are only liable for any diminished value of the goods resulting from the handling other than what is necessary to establish the nature, characteristics and functioning of the goods.

7. Delivery

7.1 Delivery will be complete when we deliver to the address which you specify when ordering. We may deliver different parts of your order on different dates.

7.2 Delivery is only to the UK and is otherwise subject to any restrictions on our delivery page. We reserve the right to cancel any order from a country to which we do not deliver (even if there is a binding contract).

7.3 Unless otherwise stated, delivery dates given on our website are estimates only. We have no liability for any losses arising from delay in delivery to the extent that this is due to circumstances beyond our reasonable control and where we could not have taken reasonable steps to deal with the delay.

7.4 If you receive notification of an unsuccessful attempted delivery, it is your responsibility to use the details provided to contact the delivery company to arrange re-delivery.

8. Liability

8.1 Nothing in this agreement in any way limits or excludes our liability for negligence causing death or personal injury or for fraud or fraudulent misrepresentation or for anything which may not legally be excluded or limited. In this section, any reference to us includes our employees and agents.

8.2 The following clauses apply only if you are a Consumer:

a) We are not responsible for any loss or damage caused by us or our employees or agents in circumstances where

i) there is no breach of a legal duty owed to you by us or by any of our employees or agents;

i) such loss or damage was not reasonably foreseeable (meaning it was not an obvious consequence of our breach or not contemplated by you and us at the time we entered into this contract);

i) such loss or damage is caused by you, for example by not complying with this agreement; or

i) such loss or damage relates to a business (as we do not intend for goods bought by Consumers to be used for business).

b) You will be responsible to us for any reasonably foreseeable loss or damage we suffer arising from your breach of this agreement (subject of course to our obligation to mitigate any losses).

8.3 The following clauses apply only if you are not a Consumer:

a) Our total aggregate liability of any kind (including our own negligence) is limited to the price paid for the goods.

b) In no event (including our own negligence) will we be liable for any:

i) economic losses (including, without limit, loss of revenues, profits, contracts, business or anticipated savings);

i) loss of goodwill or reputation;

i) special, indirect or consequential losses; or

i) damage to or loss of data (even if we have been advised of the possibility of such losses).

c) You will indemnify us against all claims and liabilities directly or indirectly related to your breach of this agreement.

d) To the extent allowed by law, you and we exclude all terms, whether imposed by statute or by law or otherwise, that are not expressly stated in this agreement.

e) This agreement constitutes the entire agreement between us with respect to its subject matter and supercedes any previous communications or agreements between us. We both acknowledge that there have been no misrepresentations and that neither of us has relied on any pre-contractual statements. Liability for misrepresentation (excluding fraudulent misrepresentation) relating to the terms of this agreement is excluded.

9. Events outside our control

9.1 We are not liable for failure to perform or delay in performing any obligation under this agreement if the failure or delay is caused by any circumstances beyond our reasonable control including third party telecommunication failures.

10. Privacy

10.1 You acknowledge and agree that we may process your personal data in accordance with the terms of our privacy and cookies policy which is subject to change from time to time.

11. English law

11.1 These terms and conditions shall be governed by English law and any disputes will be decided only by the courts of the United Kingdom. You may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us. This service can be found at http://ec.europa.eu/consumers/odr/. Our email address is info@foxesclub.com

12. General

12.1 We may send all notices under this agreement by email to the most recent email address you have supplied to us (unless otherwise stated in this agreement). Headings used in this agreement are for information and not binding. Any failure by either party to exercise or enforce any right or provision of this agreement does not mean this is a “waiver” (i.e. that it cannot be enforced later). If any part of this agreement is ineffective or unenforceable for any reason, the rest of the agreement shall continue to apply. We may transfer this agreement to a third party but this will not affect your rights or obligations. A person who is not a party to this agreement shall have no rights to enforce this agreement except insofar as expressly stated otherwise.

13. Complaints

13.1 If you have any complaints, please contact us via the contact details shown below.

14. Company information

14.1 Company name: Foxes Club Franchising Limited.

14.2 Country of incorporation: England and Wales.

14.3 Registered number: 07102495.

14.4 Registered office and trading address: Unit 6, Park Royal Metro Centre, Britannia Way, London NW10 7PA.

14.5 Other contact information: See our website.

14.6 VAT number: GB 177728070.

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